Privacy Policy for Willow & Flow Yoga
Willow & Flow Yoga ("our site", "this service", "our online platform") is committed to protecting the privacy of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and in connection with our services, including yoga classes, meditation workshops, sound bath healing, reiki sessions, teacher training programs, holistic health coaching, merchandise sales, nutritional guidance, corporate wellness programs, and outdoor yoga events.
Information We Collect
We collect various types of information to provide and improve our services to you, directly and indirectly.
- Personal Information You Provide: This includes information you provide when you register for classes, workshops, or training programs, make a purchase, sign up for a newsletter, participate in a survey, or contact us. This may include your name, email address, phone number, physical address, payment information, health information relevant to yoga practice (e.g., injuries, conditions), and emergency contact details.
- Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
Willow & Flow Yoga uses the collected data for various purposes:
- To provide and maintain our services, including facilitating online booking and class registration.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support.
- To provide information on classes, workshops, and other offerings.
- To monitor the usage of our service.
- To detect, prevent, and address technical issues.
- To send you newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Disclosure of Your Information
We may disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Willow & Flow Yoga.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
We engage third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Your Data Protection Rights Under GDPR (General Data Protection Regulation)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By visiting our physical address: 2847 Alderbridge Way, Suite 205, Richmond, BC, V6X 2H8, Canada